A service question becomes a booking
Explain the service, ask what the customer needs, offer a configured time and confirm the appointment. Reschedule or hand over when the request falls outside your rules.
“Can Roda Auto inspect my tyres on Friday, 15 January 2027 at 10:30?”
Confirm the vehicle and configured resource → agree 10:30–11:00, Asia/Kuala_Lumpur → book the tyre inspection.
Illustrative conversation · fictional business and customer data



