Legal & Compliance
Refund & Cancellation Policy
The cancellation timing, refund treatment, and billing expectations for monthly plans, annual plans, and usage-based credits.
1. Monthly subscriptions
Monthly subscription fees are paid in advance and are generally non-refundable once the billing period begins. Canceling renewal does not create a partial refund for the current period, except for the service-change remedies in section 5, an incorrect charge, or rights required by law.
2. Annual subscriptions
Annual plans are billed in advance. You may submit an initial annual refund request within 14 calendar days after the initial annual subscription charge. Requests are reviewed against your payment and subscription records. After that window, fees are generally non-refundable, except for the service-change remedies in section 5, an incorrect charge, or rights required by law.
3. Usage-based billing and credits
Consumed usage is non-refundable. Purchased packs are generally non-refundable and retain the validity and expiry terms accepted at purchase. Unused packs affected by service discontinuation are reviewed under section 5; incorrect charges and rights required by law remain exceptions.
4. Cancellations
Cancel automatic renewal before the next billing date to stop future subscription renewals. Your existing paid term remains available unless lawful suspension applies. Automatic top-ups are a separate authorization: disable them separately if you also want to stop automatic pack purchases. Canceling renewal does not itself create a refund for the current term.
5. Changes to prices, plans and services
Proposed price increases or material reductions in plan benefits require at least 30 calendar days of advance notice. Existing subscription price and allowance changes require explicit owner acceptance. You may decline the proposed terms and cancel renewal before the next billing date while retaining the remainder of your paid term, subject to lawful suspension. Urgent legal, security or third-party constraints may require earlier feature changes, with notice as soon as reasonably practicable.
If a material feature removal or service discontinuation prevents us from providing the core functionality of your paid plan, we will offer a reasonably equivalent alternative. If no such alternative is available or you reasonably decline it, you may end the affected service and request a proportionate refund for its unused prepaid term. This remedy takes precedence over general non-refundable wording in the Refund & Cancellation Policy. Consumed usage is not refundable, and unused purchased packs affected by discontinuation will be addressed in the notice and refund review.
6. Trial expiry and workspace data
Free trials are for first-time customers. Creating another account does not renew trial eligibility. Verify your account email before using AI or sending messages. We may review repeated use of a confirmed business number; contact support for a separate business or an ownership change. A review does not reset trial dates or allowances.
Creating an account and starting the trial require no credit card or payment. The trial lasts for the number of days shown at signup and does not automatically become a paid subscription. Standard features are subject to trial usage allowances, channel availability and any separately disclosed third-party charges.
When a trial or paid subscription expires, live and paid operations stop. Your login and basic company details remain so you can return to your account. Expiry alone does not close your account.
For a workspace that has never paid, operational workspace content is retained for 30 days after trial expiry. For a previously paid workspace, it is retained for 90 days after paid access expires. After the applicable period, that content and its associated files may be permanently deleted. These expiry rules take precedence over general retention wording elsewhere on this page; active paid workspace content is not deleted merely because it is old.
7. Refund review and statutory rights
To request a refund or report an incorrect charge, contact [email protected] with your workspace, invoice or payment reference, and the reason for your request. Do not send full card details. A request does not mean a refund has been approved or completed; we will confirm the review outcome and any refund separately. This policy does not limit rights that cannot be excluded by law. An expressly conflicting provision in a separately signed agreement takes precedence, subject to those rights.