Repeated questions
Consistent answers from the information you teach.
Your AI workforce, starting here
More customers served. Less routine work for your team.
Hire an AI Employee for sales and customer service. Teach it your business and turn enquiries into useful work, with your team in control.
Daypack Retail · fictional demo
Needs clarified → 24-litre option explained from approved product details. Stock and delivery still need confirmation.
Give your team room to do more
The next opportunity should not get lost in routine work.
When enquiries keep coming, details slip and the next step waits. Give your AI Employee the routine work so your team can focus on decisions, relationships and the customers who need them.
Enquiries waiting
Requirements and a clear next step, while interest is fresh.
Work scattered across chats
Customer context, quotations and follow-ups together.
A capable employee, a connected workflow
Discover the work your AI Employee can handle.
Knowledge, customer context and business rules come together to move work forward. Explore the core capabilities, then choose a first workflow for your business.
Teach it your business
Answer everyday questions with your FAQs, products, prices, websites and documents.
For example: “Can I return an unused bottle?” Answer from the online shop’s approved seven-day returns policy.
Explore this capabilityDaily commute · laptop · 24 litres
Needs understood → relevant choices
Recommend the right options
Ask about needs, explain approved product choices and share relevant materials.
For example: Compare 18-litre and 24-litre backpacks after asking what the retail customer carries.
Explore this capabilitySpreadsheet course · 12 learners · January
Buying interest → a useful opportunity
Capture and qualify leads
Turn buying interest into customer requirements and opportunities your team can follow.
For example: Capture the course, learner count, preferred language and start month for a training enquiry.
Explore this capability
Prepare quotations
Move from confirmed requirements to a quotation using approved products and prices.
For example: For a B2B enquiry, prepare 100 A4 paper cartons at RM80 each: RM8,000 before any agreed delivery charge. Approval and sending follow your settings.
Explore this capability
30-minute tyre inspection
Friday, 15 January 2027 · 10:30
Customer needs → a suitable appointment
Arrange appointments
Offer configured availability, book appointments and handle rescheduling or cancellation.
For example: Ask about the vehicle and requested service, then offer a configured slot for a 30-minute tyre inspection.
Explore this capabilityMinimalist style · budget known
Past context → a better next conversation
Remember customer context
Keep reviewable preferences, requirements and conversation history for the next conversation.
For example: Keep a furniture customer’s minimalist style and four-metre kitchen requirement for the next discussion.
Explore this capabilityPackaging photo · voice note · specifications
Understand more than text
Work with customer images, voice messages and supported documents alongside the conversation.
For example: Use a photo of packaging, a voice explanation and a B2B specification sheet to clarify the required carton size.
Explore this capabilityFriday · revisit the training quotation
Follow up with purpose
Continue an agreed quotation or product conversation at the right time, with the reason intact.
For example: A training coordinator asks to revisit a 12-person course quotation on Friday. Keep the agreed timing and requirements together.
Explore this capability
Keep your team in control
Supervise work in Customer Workspace. Take over, approve where needed and handle exceptions with context.
For example: Review Nadia’s enquiry for 100 cartons of A4 paper and the unsent RM8,000 quotation draft. Your team still needs to confirm delivery charges.
Explore this capabilityConversations that become useful work
One enquiry. A connected path to the next step.
The AI Employee asks, checks and acts within the information and tools you provide. Follow these illustrative workflows to see what happens after the first answer.
From an enquiry to a quotation
Draft: 100 × RM80 = RM8,000. Delivery is excluded and awaits confirmation; nothing has been sent.
Preparation, approval and sending follow your quotation settings.
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Understand the enquiry
Wholesale: confirm A4 paper, 80 gsm, 100 cartons and the delivery area.
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Choose and prepare
Prepare a draft at RM80 per carton, totalling RM8,000. Leave delivery for the team to confirm.
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Continue with context
Keep the draft and requirements together. Approval and sending follow your rules.
A service question becomes a booking
Explain the service, ask what the customer needs, offer a configured time and confirm the appointment. Reschedule or hand over when the request falls outside your rules.
“Can Roda Auto inspect my tyres on Friday, 15 January 2027 at 10:30?”
Confirm the vehicle and configured resource → agree 10:30–11:00, Asia/Kuala_Lumpur → book the tyre inspection.
Illustrative conversation · fictional business and customer data
An online support question gets a clear next step
Policy explained → order reference requested for team review. No refund or return shipment has been issued.
Parcel Shop · fictional demo
Customer (example)
My bottle arrived three days ago. It is unused. Can I return it?
AI Employee
Our approved policy allows unused items in original packaging within seven days. Is the packaging intact?
Customer (example)
Yes. I’ll send my order reference so your team can check the request.
Policy explained → order reference requested for team review. No refund or return shipment has been issued.
Meet customers where conversations already happen.
Connect your business accounts and bring customer conversations into one workspace. Start with the channel your customers use most.
Explore channels and connections- Facebook Messenger
- Website Chat
Account authorization, supported media and reply rules vary by channel.
Onboard it like a member of your team.
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Teach your business
Add FAQs, products and documents. Explain your style and rules.
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Try a real task privately
Check an answer and the next step with Test my AI.
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Connect and put it to work
Verify your email, authorize a channel and activate the workflows you are ready to use.
Your business knowledge. Your team’s decisions.
Teach approved information, review customer context and set the rules for approvals and handover. Private workspaces and clear usage records support day-to-day supervision.
Trust CenterOur privacy commitment
Your business data is yours.
Your customer conversations, documents and business knowledge deserve protection. Privacy is a core commitment behind how we build MumuWorks.
A private workspace
Your business has its own workspace. Access controls separate your customer records and documents from other businesses and help protect them from public access.
No AI training use
Your data is for running your AI Employee. Our policy prohibits using it, or sharing it with AI providers, to train general-purpose AI models.
You control team access
Choose who can work in your workspace and what they can access. Permissions help keep customer conversations and business information in the right hands.
Clear about AI processing
AI features send relevant content to service providers to carry out your requests. That processing is subject to provider security and retention terms. Our no-training commitment does not mean zero data retention.
FAQ
Will my team review every reply?
Routine replies can run automatically after owner activation. Your team supervises exceptions, requests for a person and approvals under your business rules.
What do I teach it first?
Start with approved FAQs, products, prices and handover rules. Check the source status and use Test my AI before turning on customer replies.
Can I keep my current WhatsApp number?
Supported connection and Business app coexistence depend on your number, account eligibility and provider authorization. Check requirements with our team before connecting.
What happens after the trial?
The evaluation stops at its stated end. You choose separately whether to buy a plan. Paid plans, usage packs, provider charges and retention terms are explained on Pricing and the applicable policies.
MumuWorks
What useful work could your AI Employee take off your team’s plate?
Start with the enquiries your team answers every day. Teach one workflow, see the next step and build from there.
Our vision is to help businesses delegate more everyday work to AI as MumuWorks grows.
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Designed for founders, operators, and commercial leaders tracking the AI Employee category.