Terms of Service

1. Agreement scope

These Terms of Service govern your access to and use of MumuWorks, including its websites, tenant applications, AI Employees, workflow tools, WhatsApp features, knowledge base functions, support channels, and subscription services. By using MumuWorks, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

2. Eligibility and account terms

• You must be at least 18 years old and legally able to enter into a binding agreement.
• You are responsible for account credentials, administrator actions, user access assignments, and activity performed through your account.
• You must provide accurate registration, billing, and business information and keep it current.
• You must promptly notify MumuWorks of suspected unauthorized access, credential compromise, or security incidents affecting your tenant.

3. Subscription terms

Your selected offer states the price, currency, billing cycle, available features and included allowances before purchase. AI credits and message allowances are separate from third-party charges. Included consumable allowances reset monthly, including on annual plans; purchased packs follow their disclosed validity and expiry terms.

• Automatic renewal applies only when you authorize a recurring subscription. A trial or a manually paid term does not, by itself, authorize recurring charges.
• Monthly and annual plans renew for successive monthly or annual terms, respectively.
• Additional packs and recurring extras require a confirmed purchase. Automatic top-ups require separate authorization and remain subject to your agreed pack and spending cap.
• Changes you request take effect at the time disclosed before confirmation. Changes initiated by MumuWorks follow the notice and acceptance conditions in section 5.

4. Payment terms

• Fees are due on the billing date stated in your subscription or invoice.
• You authorize collection only for purchases and recurring or automatic top-up arrangements you approve, at the disclosed amounts and terms. Saving a payment method does not by itself authorize additional purchases.
• Failed, reversed, disputed, or overdue payments may result in retries, late-payment handling, service restrictions, suspension, or termination.
• Applicable taxes and any charges collected by MumuWorks are disclosed before purchase. Your bank or a connected service may charge separate fees under its own terms.

5. Changes to prices, plans and services

Connected-account allowances are pooled within one workspace and may include multiple WhatsApp numbers or multiple accounts of the same supported channel, subject to provider approval. Additional accounts require a written recurring quote, recorded customer acceptance and a verified payment for the stated quantity, price and term. A quote alone does not grant capacity or authorize automatic charging. When purchased capacity ends below current occupancy, existing accounts and history remain available, but additional connections require sufficient capacity.

Optional age-based cleanup starts off and requires an explicit workspace-owner choice under the displayed Privacy Policy. The owner reviews affected records and dates before confirming. Initial waiting, recovery, protected-record exclusions and cancellation follow that policy. File storage includes retained attachments, knowledge files and customer memory; shared files count once and Trash or failed cleanup continues to occupy capacity until removal succeeds. Ordinary database records are not added to billable storage during this release.

MumuWorks may revise subscription prices, add-on prices, usage rates, credit requirements, included allowances, plan structure and features, including adding, modifying, replacing or retiring features. Reasons may include changes in AI or infrastructure costs, third-party services, legal or security requirements, and product improvements. Features described as planned or in development are not guaranteed to be delivered or included in a particular plan.

New offers apply to new purchases. Publishing a revised offer does not change an existing subscription or automatic top-up authorization. Your accepted subscription price and allowances remain in effect until you explicitly accept different commercial terms. We do not apply increases retrospectively to paid periods, completed usage or previously purchased packs, or reduce purchased balances or shorten their agreed expiry merely because our costs change. A requested plan change takes effect at the time disclosed before you confirm it.

For a proposed price increase or a material reduction in your plan benefits, we will give the workspace owner at least 30 calendar days of advance notice by email, with an in-app notice where available. The notice will explain what changes, why, when it takes effect, and your options. These are service notices and are independent of marketing preferences. Paid subscription price or allowance changes require explicit owner acceptance and normally take effect at renewal; notice, silence or continued use alone does not authorize a higher charge or reduced allowance.

We may improve or change how features work during a subscription, but will not materially reduce the core functionality of your paid plan during its paid term unless you agree or an urgent legal, security or third-party constraint makes the change necessary. If advance notice is not reasonably possible for such an urgent change, we will notify you as soon as reasonably practicable and explain the effect and available alternatives. This exception does not authorize an automatic price increase.

If a material feature removal or service discontinuation prevents us from providing the core functionality of your paid plan, we will offer a reasonably equivalent alternative. If no such alternative is available or you reasonably decline it, you may end the affected service and request a proportionate refund for its unused prepaid term. This remedy takes precedence over general non-refundable wording in the Refund & Cancellation Policy. Consumed usage is not refundable, and unused purchased packs affected by discontinuation will be addressed in the notice and refund review.

If you do not accept proposed commercial terms, you may cancel renewal before the next billing date and retain access for the remainder of your paid term, subject to lawful suspension and the remedies above. If an old plan is being discontinued, the notice will explain the end date and available migration or cancellation options; we will not automatically move you to a higher-priced plan without your explicit agreement. Contact [email protected] if you need help canceling or requesting a refund.

We may also revise these Terms and related policies. Material revisions will be notified at least 30 calendar days before taking effect, except urgent legal or security changes notified as soon as reasonably practicable. Continued use after the notified effective date indicates acceptance only to the extent permitted by law; we will request explicit acceptance where required. Revised wording does not retrospectively amend accepted purchases or replace explicit acceptance required for commercial changes. This section takes precedence over general plan-change or refund wording elsewhere in these policies. A separately signed agreement controls any expressly conflicting provision, and nothing here limits rights that cannot be excluded by law.

6. Customer data and intellectual property

MumuWorks and its licensors retain all rights, title, and interest in the platform, software, interfaces, design, documentation, and related intellectual property. Customers retain ownership of their uploaded content, conversation data, customer records, prompts, business rules, and other materials they submit to the service.

You grant MumuWorks the limited rights necessary to host, copy, transmit, transform, analyze, and process your content solely to provide, secure, support, and improve the service. If you provide feedback, suggestions, or enhancement requests, you grant MumuWorks a non-exclusive, worldwide, royalty-free license to use that feedback without restriction.

7. Trial expiry and workspace data

Free trials are for first-time customers. Creating another account does not renew trial eligibility. Verify your account email before using AI or sending messages. We may review repeated use of a confirmed business number; contact support for a separate business or an ownership change. A review does not reset trial dates or allowances.

Creating an account and starting the trial require no credit card or payment. The trial lasts for the number of days shown at signup and does not automatically become a paid subscription. Standard features are subject to trial usage allowances, channel availability and any separately disclosed third-party charges.

When a trial or paid subscription expires, live and paid operations stop. Your login and basic company details remain so you can return to your account. Expiry alone does not close your account.

For a workspace that has never paid, operational workspace content is retained for 30 days after trial expiry. For a previously paid workspace, it is retained for 90 days after paid access expires. After the applicable period, that content and its associated files may be permanently deleted. These expiry rules take precedence over general retention wording elsewhere on this page; active paid workspace content is not deleted merely because it is old.

Expiry cleanup preserves login identities, basic company details, all billing invoices, payments and refunds, and all documents associated with those billing records. It also preserves legal acceptance receipts and the minimum audit records needed for accountability. These records are not subject to the 30-day or 90-day content cleanup; legal obligations and verified data requests are handled separately.

At signup we record your agreement to the Terms of Service and acknowledgement of the Privacy Policy, including their versions and content, your account and workspace, signup method, language and acceptance time. This receipt is retained as evidence of the action you took. It is not consent to marketing.

Trial-expiry reminders are required service notices scheduled for workspace owners by email and in-app three days and one day before expiry, and once at expiry. These notices are not disabled by marketing or optional push notification preferences.

Required retention emails notify workspace owners when cleanup is scheduled, with further notices scheduled seven days and one day before the cleanup date. These are service notices, not marketing. We do not continue unsolicited marketing emails after expiry. Marketing consent is optional and is not required to create an account.

8. Acceptable conduct and prohibited activities

You may not use MumuWorks to violate law, abuse third parties, compromise security, or misuse AI and automation features. Prohibited conduct includes:

• Sending spam, phishing content, fraudulent messages, or deceptive marketing communications.
• Uploading unlawful content or content that infringes intellectual property, privacy, or publicity rights.
• Reverse engineering, probing, scanning, or attacking the service, APIs, infrastructure, or tenant data boundaries.
• Using the platform to distribute malware, malicious code, or instructions for unauthorized access.
• Abusing AI systems to generate harmful, illegal, or misleading content or to circumvent platform safeguards and limits.

9. Third-party services and AI output

MumuWorks integrates with third-party providers, including AI, messaging, storage, analytics, and payment providers. Your use of connected services may also be subject to those providers' terms. AI outputs are probabilistic and may be inaccurate, incomplete, or unsuitable for your use case. You remain responsible for reviewing AI output and for any action taken on the basis of it.

10. Service availability

MumuWorks works to maintain reliable service, but does not guarantee uninterrupted availability, error-free operation, real-time delivery, or that every feature will be available at all times. Planned maintenance, security work, vendor outages, infrastructure events, internet interruptions, or customer configuration errors may affect performance. Unless we enter into a separate written service level agreement, no uptime service level applies.

11. Suspension and termination

You may cancel renewal before the next billing date. Cancellation preserves the remaining paid term unless lawful suspension applies. Refund eligibility is explained in the Refund & Cancellation Policy and section 5. MumuWorks may suspend or terminate access for breach of these Terms, non-payment, misuse, or legal or security risk; service discontinuation remains subject to the notice and remedies in section 5.

When paid access ends, live and paid operations stop. Account access and data handling follow section 7 rather than immediate deletion. Payment obligations already incurred, data handling, intellectual property, indemnification, liability and dispute provisions continue where applicable.

12. Indemnification

You will defend, indemnify, and hold harmless MumuWorks, its affiliates, officers, employees, and contractors from third-party claims, damages, liabilities, losses, costs, and expenses arising out of your content, your use of the service, your connected channels, your breach of these Terms, or your violation of law or third-party rights.

13. Disclaimers and limitation of liability

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MumuWorks disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. MumuWorks is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunity.

To the maximum extent permitted by law, MumuWorks' aggregate liability arising out of or relating to the service will not exceed the amounts paid by you to MumuWorks for the affected service during the 12 months preceding the event giving rise to the claim.

14. Governing law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-laws rules. The parties will attempt to resolve disputes in good faith before starting formal proceedings.