Solutions
See how your AI Employee moves a product enquiry toward a quotation, a service question toward an appointment and a returning customer toward the next step.
MumuWorks in practice
The AI Employee asks, checks and acts within the information and tools you provide. Follow these illustrative workflows to see what happens after the first answer.
From an enquiry to a quotation
Draft: 100 × RM80 = RM8,000. Delivery is excluded and awaits confirmation; nothing has been sent.
Preparation, approval and sending follow your quotation settings.
Wholesale: confirm A4 paper, 80 gsm, 100 cartons and the delivery area.
Prepare a draft at RM80 per carton, totalling RM8,000. Leave delivery for the team to confirm.
Keep the draft and requirements together. Approval and sending follow your rules.
Explain the service, ask what the customer needs, offer a configured time and confirm the appointment. Reschedule or hand over when the request falls outside your rules.
“Can Roda Auto inspect my tyres on Friday, 15 January 2027 at 10:30?”
Confirm the vehicle and configured resource → agree 10:30–11:00, Asia/Kuala_Lumpur → book the tyre inspection.
Illustrative conversation · fictional business and customer data
Policy explained → order reference requested for team review. No refund or return shipment has been issued.
Parcel Shop · fictional demo
Customer (example)
My bottle arrived three days ago. It is unused. Can I return it?
AI Employee
Our approved policy allows unused items in original packaging within seven days. Is the packaging intact?
Customer (example)
Yes. I’ll send my order reference so your team can check the request.
Policy explained → order reference requested for team review. No refund or return shipment has been issued.
MumuWorks in practice
Fictional scenarios, not customer endorsements or industry certifications. Each workflow uses your approved knowledge and enabled capabilities; availability, approval and channel rules apply.
Ask about a commuter’s laptop and gym kit, compare 18-litre and 24-litre backpacks, and share approved product details so customers can choose confidently.
Confirm paper size, weight and quantity. Prepare 100 A4 paper cartons at RM80 each, totalling RM8,000, while the team confirms delivery and any exception.
Explain a 30-minute tyre inspection, gather vehicle details and arrange an agreed slot from configured availability. Let the workshop handle diagnosis and repair commitments.
Answer spreadsheet-course questions and capture 12 learners, preferred language and January start requirements, giving a coordinator a useful enquiry to follow.
Qualify a bookkeeping consultation by business type and requested scope, then arrange an available consultation. Fee exceptions and specialist advice go to your team.
Explain an approved seven-day returns policy for unused bottles in original packaging and request an order reference for team review, without promising a refund or live order lookup.
Remember a four-metre kitchen requirement and minimalist style. Use approved dimensions and materials for the next discussion; site measurements and unusual installation work need your team.
Start with the enquiries your team answers every day. Teach one workflow, see the next step and build from there.
